CAPA management software that closes findings for good — not just before the audit.
Acredify turns corrective and preventive actions from a forgotten spreadsheet into an accountable workflow: root cause captured, ownership assigned, auto-escalation to the HOD at 48 hours, and verified closure with evidence. So the same findings stop coming back every accreditation cycle.
CAPAs that live in WhatsApp and Excel never actually close
In most Indian hospitals, corrective actions are born in a meeting, captured in an email or a WhatsApp group, and entered — sometimes — into a tracking spreadsheet. Then nothing happens. There's no owner with a deadline the system enforces, no escalation when it slips, and no evidence required to prove the action actually worked. The CAPA is 'open' until a week before the next assessment, when it is hurriedly marked 'closed' so the audit looks clean.
This is why assessors see the same non-conformities cycle after cycle. A hand-hygiene gap, a medication-labelling issue, a crash-cart checklist failure — flagged, 'closed', and back again at the next visit, because the root cause was never addressed and the closure was never verified. The Quality Manager spends weeks before each assessment chasing owners through corridors and chat groups, trying to drag stale CAPAs to a finish line.
A corrective action is only worth anything if it changes something and stays changed. That needs ownership, enforced timelines, escalation, and evidence-based verification — none of which a spreadsheet provides.
- CAPAs raised in meetings and lost in email and WhatsApp threads
- No enforced owner or deadline — actions drift until the next audit
- No escalation when an action slips past its due date
- 'Closed' without evidence the corrective action actually worked
- The same findings recurring at every accreditation cycle
What un-closed CAPAs cost a hospital
Open and recurring CAPAs are not just an audit headache — they are unmanaged clinical and operational risk, and they consume your most capable quality staff.
Stop carrying this risk between audits.
An accountable CAPA workflow from finding to verified closure
Acredify gives every corrective action an owner, a clock, an escalation path and an evidence requirement — so actions move, and closure means something.
Structured root-cause capture
Every CAPA records the finding, its root cause and the planned action — not just a one-line note in a chat group.
Owner & enforced deadline
Each action has a named owner and a due date the system tracks — no more orphaned CAPAs drifting between audits.
Auto-escalation at 48 hours
When an action slips, it escalates automatically to the HOD. The QM verifies progress instead of chasing it.
Evidence-based closure
A CAPA can't be closed without evidence the action worked — so 'closed' is real, and findings don't recur.
Linked to audits & incidents
CAPAs link directly to the internal-audit finding or incident that raised them, keeping the whole chain traceable.
Live CAPA dashboard
Open, overdue, in-progress and closed at a glance, with on-time closure rate — for the QM and for leadership.
Excel CAPA log vs. Acredify
A spreadsheet can list CAPAs. It can't make them close. Here is the difference between a passive log and an accountable workflow.
| Capability | Excel & WhatsApp | Acredify |
|---|---|---|
| Ownership | Implied, not enforced | Named owner with an enforced deadline |
| Escalation | None — slips go unnoticed | Auto-escalation to the HOD at 48h |
| Closure | Marked closed, no proof | Closed only with verifying evidence |
| Recurrence | Same findings return each cycle | Root cause addressed once and verified |
| Traceability | Disconnected from the finding | Linked to the audit or incident source |
| Visibility | A sheet only the QM opens | Live dashboard for QM and leadership |
How CAPA connects to the rest of your quality system
Corrective actions are raised everywhere — internal audits, incidents, NABH findings. Acredify keeps them in one accountable workflow that feeds your overall readiness.
The measurable outcome
A real CAPA system changes one number that assessors and patients both care about: how many findings actually stay closed.
100% India-hosted · DPDP 2023 compliant · zero patient-data access. Your IT and compliance teams can verify exactly how we handle hospital data.
Frequently asked questions
How does auto-escalation work?+
When a CAPA passes its due date without progress, Acredify automatically escalates it to the head of department — and onward if it continues to slip. The Quality Manager no longer chases owners through corridors and chat groups; they verify that escalation is doing its job.
Can a CAPA be closed without evidence?+
No. Closure requires attached evidence that the corrective action was implemented and effective. This is precisely what stops 'paper closures' the week before an audit and what prevents the same findings from recurring next cycle.
Does it link CAPAs to audit findings and incidents?+
Yes. A CAPA can be raised directly from an internal-audit finding, an incident report, or a NABH assessment finding, and it stays linked to its source — so the whole chain from problem to verified closure is traceable.
Will it work alongside our existing quality processes?+
Yes. Acredify sits in the compliance layer with no HMS integration, so it complements your existing clinical systems and quality processes rather than replacing them. Setup is handled by your QM in a guided onboarding call.
Is our CAPA data secure and India-hosted?+
Yes — 100% India-hosted, DPDP Act 2023 compliant, with a Data Processing Agreement signed before the pilot. See our Trust & Security page for full detail.
How do we start?+
With a ₹0, 90-day founding pilot — no contract, live in three days. Plans start at ₹1.8L/year afterwards, and you can export your data and leave at any time.
Start a free 90-day pilot.
₹0, no contract, live in 3 days, founder-led. See capa management software running on your own hospital’s data.